UC Merced Library: Covid-19 FAQs
We know that this is a stressful and uncertain time for many individuals. In response to the Covid-19 situation the UC Merced Library has had to make changes to a number of services. We have attempted to answer a number of questions that you might have, please see below. If we didn’t answer your question, please feel free to e-mail us at: firstname.lastname@example.org
We will update this page as more information becomes available.
Is the Library open?
No, the library is currently closed. There is no set date to re-open at this time.
How can I get my books?
Unfortunately, physical items are not available during this closure.
However, HathiTrust has just made millions of books available through their Emergency Temporary Access Service. More information can be found here: https://libguides.ucmerced.edu/HT-ETAS
Can I still order books from other libraries?
No. Many libraries, like ours, have closed at this time in order to maintain social distancing. This means that our Interlibrary Loan unit is no longer able to process requests for physical items. If we have the ability, we will process it electronically.
What about ordering electronic resources?
We are still processing requests for resources that are available in an electronic format. There may be delays as staff locally and elsewhere are working remotely.
What about the books I have in my possession?
For the duration of the COVID-19 emergency, the Library is not enforcing due dates for UC Merced Library materials. Anyone who has in their possession due/overdue materials borrowed from other libraries via ILL may either drop them in the book return located near the south doors leading into the Lantern Café area (KL 155) or return them to UC Merced Library via mail. (Do not mail or return ILL-ed books to the library from which they originated.)
UC Merced Library
5200 N. Lake Road
Merced, CA 95343
I need resources, how can I access them?
We are maintaining access to all of our electronic resources. You can access those through our catalog or the databases found on our website: library.ucmerced.edu
How do I access Library electronic resources if I’m off campus?
If you are off campus you’ll need to use the campus VPN, Virtual Private Network, to access our electronic resources. You can find instructions on how to set it up here: https://it.ucmerced.edu/VPN_Changeover
What if I need help with a project or finding something?
We have several ways that we can help remotely.
You can still book a research appointment to work one-on-one with a librarian. These meetings are being conducted via Zoom. You can book those appointments here: http://libcal.ucmerced.edu/appointments/#
You can also use the 24/7 chat service whenever you have a question: http://library.ucmerced.edu/about/contact/ask#chatScreen
As always, you can e-mail us at email@example.com with any question you have.
Can I still have items digitized for my courses?
If you have questions about Supplemental Course Resources (SCR), please check the web page (http://library.ucmerced.edu/research/instructors/courseresources) or e-mail: firstname.lastname@example.org