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Library Covid-19 FAQ

UC Merced Library: Covid-19 FAQs

We have all been through a lot since March 2020, but we are hopeful that the Library will be able to reopen for Fall 2021 and that campus life and activities will return to something close to normal. Until then, the UC Merced Library will continue to offer the services we implemented to support remote learning during the pandemic. In this FAQ (see below), we attempt to answer a number of questions that you might have. If we don’t answer your question, please feel free to e-mail us at

We will update this page as more information becomes available. 

When will the Library building Reopen? 

The UC Merced Library building will not reopen for Spring 2021. All Library virtual services will continue without any disruption. We'll work to update the campus community as more information becomes available.

The University of California announced in January 2021 that all UC campuses will operate mostly in-person for Fall 2021. The Library will begin a phased reopening in the Summer of 2021 and work toward a full reopening for Fall Semester 2021.

For the latest announcements about the campus response to the pandemic, including the re-opening of campus buildings, please visit the Campus Ready webpages.

How can I get my books?

Some items are now available through residential delivery and curbside pickup. This will include local items not available through HathiTrust ETAS and Interlibrary Loan items that have already been delivered.

You can schedule a time to pick up items on Tuesdays, Thursdays and Fridays between 9:00am and 12:00pm using this form. Our capacity is severly limited at this time and we expect that it might take 24-72 hours to be able to fill your request. We’ll confirm your pickup time and date once we’ve received and processed your request.

We are asking that individuals limit their requests to five locally held items at a time. Interlibrary Loan items that are already processed are an exception to this. Please note that this only includes Interlibrary Loan items that were delivered before the order to shut down. It is currently unknown when normal Interlibrary Loan operations will resume, although you can still place requests for articles or other material available digitally. 

Please let us know if you have any questions, please let us know at:

HathiTrust has made millions of books available through their Emergency Temporary Access Service. More information can be found here:

Can I still order books from other libraries?

No. Many libraries, like ours, have closed at this time in order to maintain social distancing. This means that our Interlibrary Loan unit is no longer able to process requests for physical items. If we have the ability, we will process requests electronically. 

What about requesting electronic resources?

We are still processing requests for resources that are available in an electronic format. There may be delays as staff locally and elsewhere are working remotely. You may submit a request by visiting the Library’s Recommend a Purchase webpage.

What about the books I have in my possession?

For the duration of the COVID-19 emergency, the Library is not enforcing due dates for UC Merced Library materials. Anyone who has in their possession due/overdue materials borrowed from other libraries via ILL may either drop them in the book return located near the south doors leading into the Lantern Café area (KL 155) or return them to UC Merced Library via mail. (Do not mail or return ILL-ed books to the library from which they originated.) 

UC Merced Library

5200 N. Lake Road

Merced, CA 95343

How can I access the information resources I need?

We are maintaining access to all of our electronic resources. You can access those through our catalog or the databases found on our website:

We are still processing requests for the purchase of information resources in all formats. There may be delays as staff localy and elsewhere are working remotely. Faculty and graduate students may submit a request by visiting the Library's Recommend a Purchase webpage. 

How do I access Library electronic resources if I’m off campus?

If you are off campus, you’ll need to use the campus VPN, Virtual Private Network, to access our electronic resources. You can find instructions on how to set it up here:

What if I need help with a project or finding something?

We have several ways that we can help remotely. 

You can still book a research appointment to work one-on-one with a librarian. These meetings are being conducted via Zoom. You can book those appointments here:

You can also use the 24/7 chat service whenever you have a question:

As always, you can e-mail us at with any question you have. 

Can I still have items digitized for my courses? 

If you have questions about Supplemental Course Resources (SCR), please check the web page ( or e-mail: