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Library Covid-19 FAQ

UC Merced Library: Covid-19 FAQs

In this FAQ (see below), we attempt to answer a number of questions that you might have. If we don’t answer your question, please feel free to e-mail us at

We will update this page as more information becomes available. 

When will the Library building Reopen? 

The UC Merced Library building is scheduled to reopen on August 16. Specifics can be found here.

For the latest announcements about the campus response to the pandemic, including the re-opening of campus buildings, please visit the Campus Ready webpages.

How can I get my books?

Some items are now available through residential delivery and curbside pickup. This will include local items not available through HathiTrust ETAS and Interlibrary Loan items that have already been delivered.

You can schedule a time to pick up items on Tuesdays, Thursdays and Fridays between 9:00am and 12:00pm using this form. Our capacity is severly limited at this time and we expect that it might take 24-72 hours to be able to fill your request. We’ll confirm your pickup time and date once we’ve received and processed your request.

We are asking that individuals limit their requests to five locally held items at a time. Interlibrary Loan items that are already processed are an exception to this. Please note that this only includes Interlibrary Loan items that were delivered before the order to shut down. It is currently unknown when normal Interlibrary Loan operations will resume, although you can still place requests for articles or other material available digitally. 

Please let us know if you have any questions, please let us know at:

HathiTrust has made millions of books available through their Emergency Temporary Access Service. More information can be found here:

Can I still order books from other libraries?

Many libraries, like ours, are still closed at this time due to the pandemic. This means that our Interlibrary Loan unit is not able to fulfill every request. If you need an item, you can request it as you would normally, and we will do our best to get it. Unfortunately, there is no way to know ahead of time which libraries are providing interlibrary loan services at this time. If we have the ability, we will process requests electronically. 

What about requesting electronic resources?

We are still processing requests for resources that are available in an electronic format. There may be delays as staff locally and elsewhere are working remotely. You may submit a request by visiting the Library’s Recommend a Purchase webpage.

What about the books I have in my possession?

For the duration of the COVID-19 emergency, the Library is not enforcing due dates for UC Merced Library materials. Anyone who has in their possession due/overdue materials borrowed from other libraries via ILL may either drop them in the book return located near the south doors leading into the Lantern Café area (KL 155) or return them to UC Merced Library via mail. (Do not mail or return ILL-ed books to the library from which they originated.) 

UC Merced Library

5200 N. Lake Road

Merced, CA 95343

How can I access the information resources I need?

We are maintaining access to all of our electronic resources. You can access those through our catalog or the databases found on our website:

We are still processing requests for the purchase of information resources in all formats. There may be delays as staff localy and elsewhere are working remotely. Faculty and graduate students may submit a request by visiting the Library's Recommend a Purchase webpage. 

How do I access Library electronic resources if I’m off campus?

If you are off campus, you’ll need to use the campus VPN, Virtual Private Network, to access our electronic resources. You can find instructions on how to set it up here:

What if I need help with a project or finding something?

We have several ways that we can help remotely. 

You can still book a research appointment to work one-on-one with a librarian. These meetings are being conducted via Zoom. You can book those appointments here:

You can also use the 24/7 chat service whenever you have a question:

As always, you can e-mail us at with any question you have. 

Can I still have items digitized for my courses? 

If you have questions about Supplemental Course Resources (SCR), please check the web page ( or e-mail: